Managed Technology Services: The Benefits

Managed Technology Services are rapidly becoming the only business model for small business clients and IT repair companies alike.

Benefits for Clients

• Peace of mind that your IT systems will just WORK!
• ConnectWise Remote Access
• Malwarebytes Anti-Malware/Anti-Exploit/Anti-Virus/Anti-Ransomware and several other light-weight security applications
• 24/7 Real-Time Monitoring of hardware/software
• Windows, Microsoft Office and 3rd party software updates customization to your business needs
• Proactive maintenance means issues are often detected before they have the ability to have a major impact on system performance
• Remote access allows the technician to connect to the machine immediately providing the fastest service possible
• No physical technician presence is required for most repairs, allowing the business to work unimpeded
• Flat rate billing provides highly predictable Technology budgeting
• Ability to ease dependence upon in-house or 3rd party IT break/fix repair
• A consistent, familiar, contact for all business employees, without being put through the tumbler of support technicians

Benefits for Turbo Technicians

• Increased familiarity with the clients unique hardware allows us to give pointed troubleshooting and equipment advice. No two systems or clients are alike, and the added information allows for greater insight into an individual clients needs
• Remote access allows us to see a clients PC in real time, easing the explanation of services to each customer regardless of knowledge level
• Predictable billing and quoting, assuring the client is always given the best price

Turbo Technicians provides Managed Technology Services through a series of programs.

Remote Access Client

When a customer is on-boarded to our Managed Technology Services program you as the client won’t even know the difference because all of the applications we use are light-weight, non-intrusive and run in the background. Next, we install award winning anti-malicious software called Malwarebytes that protects your system and web browsing in real-time. Lastly, we install a monitoring and deployment client. This client monitors the vital signs of your PC for software and some hardware issues. This tells us the current status of each individual component of your device as well as whether or not databases are online and healthy and the status of your backups. These reports are comprehensive and provide information such as device up-time, hard drive status, memory usage, and even device temperature. Should a problem arise, or fault become detected our system sends our technicians an automated warning, no matter the time of day. This assures the fastest response time humanly (or electronically) possible. While the client is always running, it is a very light-weight program (has little or no impact on performance) and does not record any of your personal data, ensuring your data is never sent outside of your company’s network.

Anti-Virus Software

With our managed services packages, Turbo Technicians provides anti-virus software that is highly sophisticated to defend against even the most current cyber attacks (often refereed to as 0-day). The software is perpetually examining your network looking for suspicious activity, sending automated reports at the sign of trouble.

Backup Software

The cornerstone of any IT servicing business should always be a backup solution not just any backup solution but a multi-tiered backup solution. The backup solution provided in our managed services program is also remotely reported and monitored. Monitoring a customer’s backup status allows our technicians to ensure emergency copies are made of all of your files to guarantee your work is protected against hardware failure, cyber attacks, or even human error. In accordance with our commitment to security and privacy, all backups are made in an encrypted format and can be formatted to output to a physical or cloud-based storage medium.

Some of the highlights of the Managed Technology Services package include:

• Peace of mind
• ConnectWise for all your computers
• Malwarebytes
• 24/7 Real-Time Monitoring and Alerting
• Windows. Microsoft Office and 3rd party application updates
• IDrive Local and 500GB of Online Backup space (SQL Databases are supported) & Backup Management
• Remote and on-site support
• Several other pieces of software depending on the client’s environment